Homebased 10 February 2022

Client Manager

We are looking for a Client Manager to provide a Telephone based Account Management for their allocated accounts in their assigned market.


The Client Manager will provide a Telephone based Account Management for their allocated accounts in their assigned market. Their responsibility is to uncover new opportunities and progress them through the different sales stages, alongside this they will be looking to up sell and cross sell into their existing accounts.




Key responsibilities:


  • Progress Automated Qualified leads (AQL’s) from the marketing team in your assigned market
  • Ensure the SolutionCare R-4 calls are completed through to renewal for your assigned markets/accounts
  • Continually create sales qualifying revenues from your nominated accounts
  • Manage your own pipeline and accounts, approx. 50
  • Know when to pass an opportunity to a KAM always ensuring a smooth handover
  • Achieve and exceed your own individual targets
  • Ensure all communications are tracked and noted in the CRM

Skills and Knowledge:


  • In contact centre solutions across various markets
  • Using the telephone as the lead tool in relationship building
  • In working as part of a larger team
  • In using a CRM in your day to day role
  • In B2B experience
  • Willingness to continue to learn, self-motivation
  • The ability to work and think logically
  • The ability to be able build relationships with customers and colleagues
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem solving skills, attention to detail
  • A strong customer focus
  • The ability to prioritise your workload

For a full job description or to apply for this role, email your CV to us today.