Homebased 13 October 2021
Technical Solution Architect
The Technical Solution Architect supports the sales teams in developing the offer to clients.
Purpose of role
The Technical Solution Architect acts as pre-sales and technical leader for solutions up to and including hand over to the Professional Services team. This role involves a high level of Customer interaction and co-ordination with internal Product, Technical and Marketing Teams.
This role requires an experienced, personable and technical solution architect that can operate at all levels within the customer engagement, and has a proven track record of helping to win new and develop existing clients both direct and through partners.
This role requires an experienced, personable and technical solution architect that can operate at all levels within the customer engagement, and has a proven track record of helping to win new and develop existing clients both direct and through partners.
Key responsibilities
- Define business and technical requirements
- Run workshops to identify issues
- Work with sales to clarify customer needs from a technical perspective
- Run software demonstrations to business and technical audiences
- Assist sales managers to qualify in or out high value opportunities
- Support post sales delivery teams to achieve customer success
- Be the subject matter expert for platform architecture and systems integration
- The technical overview and accuracy of the solution is owned by this role.
Skills and Knowledge
- Client engagement technologies and solutions and demonstrate a deep understanding of these
- Database structures and entity relationship modelling
- Enterprise Cloud Architecture including AWS
- Integration of systems using web service APIs such as SOAP and REST
- Low-code and RPA applications and processes
- How to prioritise work and deliver to tight timescales, demonstrating good organisational and administrative skills
- How to communicate (oral and written) to a high standard and deliver content to support large complex on premise and Cloud solutions. This includes accurate and high-quality tender content including Functional specification and Information Security and Governance
- How to deliver projects using Agile methodologies
- How to use Microsoft Office packages including Word, Excel and PowerPoint to an advanced level
- Understand customer issues and translate them into solution requirements
- Document High Level Designs of business processes and user journeys in collaboration with customer subject matter experts
- Visualise web-based integration requirements with 3rd party solutions / databases and suggest appropriate approaches to achieving the desired outcomes
- Recognise the key drivers to develop and deliver tailored customer demonstrations Page
- Present opportunity value and benefits to the internal sales team and clients up to C-level.
- Oversee the handover from sales to delivery teams, and support project delivery in a mentoring capacity
- Manage multiple customer engagements
- Work in a dynamic and agile team environment geared towards collective support and success.
- Work effectively and efficiently with minimal/no supervision
- How to coach and develop others
Desirable knowledge
- Developing applications using Low-code and RPA platforms
- Delivering solutions within contact centres
- Python or other coding language.
For a full job description or to apply for this role, email your CV to us today.