Customer stories
See what our customers have achieved with the Liberty Platform.
Ensuring that all Automated call distributors enable smooth, professional call handling and that calls from clients and external contacts are processed to the right department with minimum effort.
Pioneers of a new [digital] approach to support expansion goals. They use low-code technology to build the systems they need and manage process improvement, internally.
Sheffield Hallam improves call management and user experience by implementing a hosted contact centre to assist with Clearing
Heart of England NHS Trust improves call handling and call routing with Liberty Converse contact centre software
Blackburn council – contact centre software using interactive voice response and automated call routing saves £60k per year
Sheffield Teaching Hospitals use Liberty Remind+ to reduce their hospital DNA rates
East Dunbarton Council tackles their ACD. Their call router takes service to next level
Low-code for utilities enables faster digital transformation and answers the question “What is great customer experience?”
QueueBuster call queue management solution has reduced call abandonment rates at Spire Leicester Hospital