Customer stories

Cumbria County Council’s digital transformation strategy delivers huge savings and achieved industry leading response times with a direct positive impact on council user experience.

Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.

1,000 patient appointment reminders per day give an instant impact in reducing DNA rates at Chelsea and Westminster Hospital

Improved call handling and real-time data at NCP enhances the customer experience. Contact Centre integration with legacy software makes it easy to work with.

Ensuring that all Automated call distributors enable smooth, professional call handling and that calls from clients and external contacts are processed to the right department with minimum effort.

Pioneers of a new [digital] approach to support expansion goals. They use low-code technology to build the systems they need and manage process improvement, internally.

Sheffield Hallam improves call management and user experience by implementing a hosted contact centre to assist with Clearing

Heart of England NHS Trust improves call handling and call routing with Liberty Converse contact centre software

Blackburn council – contact centre software using interactive voice response and automated call routing saves £60k per year