Customer stories

Mike Logue, Dreams CEO, is passionate about developing great places to work that provide exceptional CX. In this interview he talks about moving to digital, keeping the business nimble and staff engagement, and the impact that these have on CX.

Previously, Hampshire Hospitals posted appointment letters to patients. With over 8,000 different letter templates available it was difficult to manage and inconsistent. Sending out appointment letters was a costly admin burden.

The digital transformation team at Ashfield District Council aspires to make every service available to residents online. They are happy to share what they have achieved and their experience of the digital transformation journey.

UHB joined with Heart of England NHS Foundation Trust in 2018. As a result, they faced the prospect of multiple legacy IT and telephony systems that were heavy on resource support and high annual costs. Many of these systems were held on-premise.

Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects Coronavirus and gives results in 30-45 minutes. It offered huge potential for mass testing. They needed a way to record the test results, fast.

UK Power Networks uses our low-code platform, Liberty Create, to deliver lean methodology efficiencies to drive CX

Leeds Teaching Hospitals is building a digital future and is investing to realise this with a cloud contact centre.

Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.

The use of low-code has caused a ripple effect throughout the council, with more and more departments coming forward to update their systems and processes.