1,000 patient appointment reminders per day give an instant impact in reducing DNA rates at Chelsea and Westminster Hospital
Improved call handling and real-time data at NCP enhances the customer experience. Contact Centre integration with legacy software makes it easy to work with.
Ensuring that all Automated call distributors enable smooth, professional call handling and that calls from clients and external contacts are processed to the right department with minimum effort.
Sheffield Hallam improves call management and user experience by implementing a hosted contact centre to assist with Clearing
Heart of England NHS Trust improves call handling and call routing with Liberty Converse contact centre software