Cloud solutions are an efficient way of delivering contact centre services over the internet. For those looking to deliver seamless omnichannel customer experience, it's a great deployment option.
A ‘pay for what you use’ solution with a lower initial investment. Smooth peaks in demand using a robust and secure system.
Liberty Cloud empowers organisations to select a tailored solution that is just right for them. Hosted on our modular, award winning engagement platform, Liberty.
No need to build and maintain expensive in-house infrastructure. Giving you time to concentrate on what is important - customer experience; a real competitive advantage.
The scalable and flexible nature of cloud technology will support and grow with the changing needs of your business. Some solutions such as queue management are ideally suited to cloud deployment. And they can be up and running within days. Cloud also supports homeworking and reduces CAPEX.
The new ‘normal’ means that teams are leaner in human and capital resources than ever before.
Our cloud-hosted solution enables: