TT2 improves transaction security and the customer experience
with payment automation

Download the full TT2 case study

The challenge

TT2 Limited is responsible for the service delivery and partial finance of the four dedicated tunnels that make up the Tyne Tunnel Crossings and handles of 47,000 vehicles daily. The steady increase of traffic resulted in TT2’s administrative staff being under more pressure to process payment calls, especially at month-end, when the call numbers are at their peak.

Project outcomes

  • Integration with web service and existing toll systems
  • Customers are able to access their accounts, check their balance, make payments and review transaction history via phone or web
  • Allows over 80% of customers to self-serve
  • PCI compliant.

Stay compliant, deliver an outstanding customer experience and save money through our self-service PCI-DSS payment solutions

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The solution

TT2 upgraded their existing Netcall solution to include the payments option after their previous provider withdrew support. With such a high dependency on telephone payments, any new solution had to have the capacity to integrate closely with existing systems. Working closely with Netcall the transition from old to new was seamless.

The result

TT2 now offers customers the option to choose either phone or web to access their account, check their current balance, make a payment and review their transaction history. Currently, payment automation allows over 80% of customers calling TT2 to self-serve. This includes making a payment and checking their account balance.

"The Payments system has made a tremendous difference to the way we process payments at TT2."

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