Using case management to enhance customer experience

Watch the highlights

This highlight clip, from our recent CXWEBFEST event, gives you a demonstration of our self-service web portal. This live example shows how configurable the portal is, how it integrates with back-office systems and creates service requests as well as supporting a citizen/tenant account.

Watch the full recording

Liberty CXM can help to improve customer experience while reducing cost. See how it can support your move towards 'digital by default' and increase productivity. Learn more about our new web portal and mobile capabilities. This session was tailored towards the Local Government, Housing, and Health markets.

Liberty CXM for Councils

Traditional CRM installations into local authorities proving to be expensive, too concrete and failing to deliver on promises. Councils are now seeking new partnerships to transform the way they interact with citizens.

Liberty Customer Experience Manager (CXM) sets out to address this by helping customers improve their customer engagement while reducing costs, by providing the right information, in the right place at the right time.

Click here to learn more about Liberty CXM.

Liberty CXM for Health

Liberty Customer Experience Manager (CXM) helps you improve your patient engagement and saves time and costs by providing the right information, in the right place at the right time.

Time and labour intensive processes is where CXM excels. It offers a wealth of functionality to help you improve patient service, rationalise processes, reduce cost and deliver real value back to your trust.

Download the product sheet read more

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