Agent Guidance sits alongside your ContactCentre 59R solution. The intuitive interface means it is quick to design and install agent guides. Simplify processes and your agents can quickly reap the benefits. See it in action in this highlight clip.
Give newer and multi-skilled agents step-by-step support. Everyone feels as confident as your more experienced team members. Recognise agent progress and increase their empowerment. Feel secure, agents will be reminded to make necessary regulatory compliance statements.
Download the product sheet to find out more.
Agent Guidance is a software tool. It provides agents with a tailored step-by-step process guide. Guides are linked to activity codes. As a contact arrives and is routed, the correct guide pops up on the desktop with the interaction.
Watch the webinar to hear how it:
• reduces training time
• increases first contact resolution
• improves productivity.