Hear thoughts from Henrik Bang, CEO and Richard Farrell, CTO on how you are able to increase your digital potential. Netcall has detailed plans to support you on your customer experience journey.
In October 2016 (11th - 12th) we rolled out a brand new online customer experience (CX) festival and it was a huge success. Exclusively for our customers, #CXWEBFEST covered a wide range of topics including new product announcements, advice for system users and panel discussions on future trends.
Whether you missed out or just want to revisit your favourite sessions, take a look through the videos.
Published within ContactBabel’s 2016 Decision-Maker’s Guide, this chapter on strategic directions covers issues that contact centres face in today’s multichannel and omnichannel landscape.
While there may be a requirement to modernise processes and technology, considerations such as cost, time and the need to keep operations running smoothly, makes strategic thinking very difficult.
Contact trends and technology are continually changing. We review expert predictions and hear Netcall’s senior management views on the future. They discuss the:
• significant and constant changes touching our lives at home and at work
• customer experience (CX) landscape of digital transformation for organisations.