This highlight clip, from our recent CXWEBFEST event, looks at skills templates in more detail.
See the useful skill templates that will help you align agent availability and customer demand. Design templates to match, peak or weekend demand. Apply the templates to specific agents or groups, one at a time or several at once.
3 steps to improved multichannel customer service.
Many companies believe they need to offer every channel to satisfy customers.
Our eGuide, “Multichannel myths” explores customer channel preferences. Understand the possible return on investment. Use the 3 steps and create your most effective solution.
The universal queue; take control of your service, delight your customers.
The way customers interact with you is changing. Are you under pressure to handle customer contact or are you falling behind? As you strive for customer satisfaction, effective handling of interactions needs to be seamless.
Read our eGuide for advice on what a universal queue is. What this means for your teams, how to implement it and the benefit to your customers.
Effective management of multiple channels within Liberty ContactCentre. During this webinar, we considered:
• The wide range of available channels
• Meeting the needs of today's customers.
• Avoiding common pitfalls.
Benefit from our expert advice and save time.