How to increase agent utilisation and improve customer experience with outbound

Watch the highlights

This highlight clip, from our recent CXWEBFEST event, includes a step by step demonstration of how the tool works and how to set up campaigns.



Watch the full recording

Make outbound calls with confidence. Automating outbound calls is a complex situation. Boost agent performance, improve time and meet legal requirements.

Our new outbound tool supports you to ensure agents make timely calls to customers. Discover how to:

•    responsibly manage your outbound contact
•    use specific campaigns
•    reduce average handling time
•    use ‘agent first’ to maintain strict compliance.


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