Improve your peak demand management within Liberty ContactCentre

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Events cause customer demand to peak. When this happens, it is usually the same number of agents that need to cope. Quality of service and performance come under threat. We explore different options that will enable you to meet this challenge.

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How do you ensure you are always delivering the best possible customer experience? This hands-on session provided our top tips to help you do just that! From managing queue times with call back and agent time and more.

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