This highlight clip, from our recent CXWEBFEST event, contains a demo of our new Operational Long Range forecasting functionality within QMax. This feature means planners are able to run and assess many forecasts for a given period.
This useful clip details Adherence plus. Learn how planners are able to see if agents are adhering and why they may not be able to meet the plan.
Our Professional Services Consultants provide an update for QMax users. They discuss the new features within v7.4. This webinar includes:
• Operational long range forecasting
• How to plan for the new adherence plus.