This highlight clip, from our recent CXWEBFEST event, looks specifically at templates and class of service. Templates apply a group of settings to any entities added to the directory. Class of Service dictates what a user can do within the system as a user without added permissions. This video includes a demonstration as well as best practice tips.
This interactive session provided best practice tips to help our Liberty ContactCentre switchboard customers get the most from the solution. Including ideas to improve Directory Management and your agent directory, plus how directory management improves switchboard efficiency.
Netcall’s enhanced Liberty ContactCentre for Switchboard increases the functionality of a state of the art ACD system, allowing organisations to process Operator Switchboard calls more efficiently and cost effectively than before, leading to improved patient satisfaction and lower costs.