Improving workflows and automated processes

Watch the highlights

This highlight clip, from our recent CXWEBFEST event, includes a demonstration of automated workflows within Liberty CXM. We explore the benefits of using workflows such as minimising mistakes, files to pass around the organisation and escalation stages for SLAs.



Watch the full recording

This session focused on the benefits of Liberty CXM through interactive dashboards and automated workflows. Discover the power of our dashboards and workflows, and see how easy it is to create them.

This session was tailored towards the Local Government, Housing, and Health markets.



Liberty CXM

Liberty Customer Experience Manager (CXM) helps you improve your customer engagement while reducing your costs by providing the right information, in the right place at the right time.

Netcall’s CXM offers a wealth of functionality to help you improve customer service, rationalise business processes, reduce costs and deliver real value back to your organisation.

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