Examining FS Leaders’ Experiences in driving CX and Digital Transformation

Thursday 27th January – 2:00pm – 2:50pm

99% of FS leaders want their organisation to become omnichannel, so why is it that only 31% believe they already are?

Sharing the results of our recent research, in collaboration with Davies, where we asked financial services (FS) business leaders, including from banking and insurance sectors, about their own thoughts and experiences in driving CX and digital transformation. This webinar uncovers the barriers that these markets are tackling, and how they’re adapting to the digital world and its accelerated pace of change. 

Our Chief Innovation Officer, Richard Farrell, joins Davies’ Global Innovation Director, Craig John, and Commercial Director, Mat Paixao to share an analysis of the findings. What you’ll get out of the session:

  • Hear the results of our research and get exclusive access to the full report
  • Hear from expert speakers as they separate fact from fiction on everything from technology and omnichannel design to customer expectation and cost
  • Identify areas of your own CX strategy that may need a re-think to help you drive significant change in 2022
  • Ask any burning questions you have in our Q&A session, and hear what your industry peers are asking too

Sign up using the link on the right to save your space at ‘Examining Financial Services Leaders’ Experiences in Driving CX and Digital Transformation: What’s holding them back?’

Customer Experience Research conducted by Hayhurst Consultancy for Netcall and The Davies Group in August-September 2021. 360 senior Customer Experience and Digital Transformation management at leading UK-based Financial Services businesses, NHS Trusts and in Local Government were surveyed.