Cher Lewney shows you how to deliver your transformation plans with inclusion by design
Open House is a series of thought leadership webinars with experts from the housing sector. Each session will be focused on a different CX transformation challenge and packed full of housing specific advice. Attendees will leave each Open House with a practical checklist of steps to take and pitfalls to avoid.
In January, it’s an open house with Altair Ltd‘s Principal Consultant, Cher Lewney. Altair provide high quality, creative solutions to the varied and rapidly changing challenges facing organisations operating in housing and regeneration today. Cher has focused on the design and delivery of digital transformation in the housing and wider public sector for the last ten years, managing complex replacements of full application stacks, incorporating omnichannel contact centre solutions, customer portals, CRM systems and mobile working solutions.
At Open House with Altair, Cher will detail three core principles to help you to deliver real change. You’ll learn how to avoid design inequality, common assumption traps and also how to be aware of the hidden cost impact of these pitfalls.
Cher will explain the value of matching tenant and customer advisor experience for an efficient friction free journey. We’ll cover how to:
- Help customer advisors to see the end-to-end journey and support every customer
- Use helpful hacks for delivering on inclusion by design
- Identify and manage risk factors
Sign up to attend Open House with Altair using the form on the right.
You might also like:
The Liberty Platform offers solutions for housing associations to deliver innovation and get the best from their people, processes and technology.
Low-code brings IT and the business together to achieve amazing things. Co-creation extends this idea by making use of work that other organisations have done, tailoring it to suit your needs and speed up digital transformation.
The Housing Association is to introduce low-code and contact centre technology to transform digital services for tenants this summer.