Resources

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

Intelligently automating GDPR compliance
Customer

Intelligently automating GDPR compliance

With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.

Utilities, bills and empathy: How CX tech can help
Blog Post

Utilities, bills and empathy: How CX tech can help

Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.

Webinar | CIO Conversations: Digitising Waiting Well
Event

Webinar | CIO Conversations: Digitising Waiting Well

Join us on the 18th April, alongside Sally Atkinson, Patient Access Service Manager, Rotherham NHS Foundation Trust, and John Clarke, Former-CIO of UHL, in conversation about the concept of Waiting Well for patients.

The rental income collection challenge
Blog Post

The rental income collection challenge

Rent arrears within social housing have reached worrying levels. However, future-focused leaders have the power to usher in a new era of financial sustainability in the sector, through strategic implementation of the right technology.

Digitising Outpatient pathways: Waiting well, PEPs, PIFU and beyond 
Blog Post

Digitising Outpatient pathways: Waiting well, PEPs, PIFU and beyond 

To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.

How to add rocket fuel to your resilience
Blog Post

How to add rocket fuel to your resilience

Low-code development doesn’t require a deep understanding of programming. Instead, you can build apps, interfaces and workflows using visual drag-and-drop tools, rapid prototyping and reusing existing code.