New, winning customer experience strategies for changed customer behaviours and expectations
The Customer Conference is a one-day conference being held as a virtual event. The brand-led line-up includes 31 speakers including Virgin Experience Days, Legal & General, Coutts, NHS, Tata Steel, L’oreal, Sky, Deliveroo and Direct Line Group.
The programme looks at a broad range of topics to help you navigate your customer experience strategy, from learning about changed customer trends and needs, to crafting next-level customer journeys. You will find out how to translate the lessons learnt by leading UK organisations in accelerating digital transformation and embedding customer-focussed cultures.
View the full agenda of speakers and topics for the The Customer Conference.
Netcall are delighted to join the line-up. Our Chief Innovation Officer, Richard Farrell, will deliver a session looking at the ongoing evolution of the contact centre. He will explain:
- why it’s crucial that the skill set of the agent evolves
- how agents must become empathetic, tech-comfortable, problem solvers
- how you should manage and develop your agents, so that they are as comfortable in engaging with systems, processes and product/service development, as they are in engaging with your customers
Join us at The Customer Conference to explore changing customer behaviours and how the latest tech automation and AI is influencing customer experience strategies.
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