Webinar with guest speaker from Forrester

The Secret to Creating a Next-gen Contact Centre
with Intelligent Automation

Available on demand from 11th October 2022

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Watch our on-demand webinar with guest speaker, Max Ball, Principal Analyst at Forrester.


Available on demand from 11th October 2022

AI-powered intelligent automation has just shifted up a gear. Next-generation intelligence can help contact centres to stay ahead of soaring customer expectations, achieve more without hiring extra people, and adapt quickly when business needs change. We’re witnessing a transformation for people, processes, and performance.

But where’s the best place to start with the next-gen automation — and how can you get quick wins and a lasting ROI while avoiding the cost and hassle of replacing your existing systems?

Get insights and answers with Forrester analyst Max Ball and Netcall’s Chief Innovation Officer, Richard Farrell in our upcoming webinar.

Watch to discover:

  • The challenges and trends impacting contact centres across all industries — and how successful companies are finding new ways to respond
  • How to take your first steps with next-gen automation. We’ll demystify the topic and reveal the big payoffs for CX, employee productivity, scalability, analytics and agility
  • Real-life contact centre stories and the ROI delivered by transformation

This event will be especially useful if you work in digital transformation, solution design, analytics, IT operations and customer experience (CX).

Register now – and discover the fast track to intelligent automation.

Sign up using the form and we’ll send you a free copy of the recording once it’s available.

Max Ball

Principal Analyst, Forrester

Max Ball

Max is on Forrester’s digital customer and collaboration team serving customer service and technology leaders focused on transforming customer service engagement. He brings over 30 years of industry experience in product management and product marketing in the areas of omnichannel contact center platforms, speech recognition and interactive voice response (IVR), mobile, social, chat, and WebRTC. Max’s research focuses on the full breadth of contact center solutions ranging from self- and assisted-service applications to AI-driven digital customer experiences.

Richard Farrell

Chief Innovation Officer – Netcall

Netcall team farrell richard

Richard investigates and advises on changing environments, technologies and trends, working closely with tech and business analysts to inform his knowledge, which he’ll share as part of this webinar.

Over the past 20 years at Netcall, he has researched, innovated and delivered solutions that meet the needs and challenges that our clients face. He has a rich and in-depth understanding of customer contact management.


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