Liberty ContactCentre is Netcall’s contact centre solution. It allows our customers to take control of communications, processes and data within their contact centre.
Yes. We know that happy and efficient agents deliver the best results.
Yes. Customer demand is highly visible. Supervisors can configure, amend and update relevant teams whenever required.
Yes. Netcall has a 20-year history of self-service, automation, AI and data integration.
Our Low-code platform enables you to accelerate business transformation up to ten times faster, with five times less resource.
Yes. Liberty ContactCentre’s widget driven dashboards give supervisors a real-time picture of the business at a glance.
Yes. Reporting and dashboards are available on mobile devices. The mobile browser app is accessible through a web browser with an internet connection. Additionally, agents are able ...
Yes. Netcall works as a development partner with other major vendors. Typically, by using an application programming interface (API).
We offer on-site, cloud or a hybrid approach. Organisations with deep legacy infrastructure typically find hybrid deployments provide a flexible and cost-effective way to evolve th ...
Netcall remains committed to high standards of information security, privacy and compliance. Quality and security are part of our Research and Development (R&D) foundation. As an o ...
Liberty ContactCentre is used in businesses, public sector (including education and housing), and across the NHS.
Yes. Liberty ContactCentre is planned to be quick and easy for supervisors to use. Our goal is to make every day as productive and efficient as possible.
Yes. Liberty ContactCentre enables you to flex your agent numbers to meet peak customer demand. Your business has different levels of skills specialisation and not every agent need ...
These flexible cloud-based licences are ideal when you face peak demand at a specific time of month or year.
We make new software releases every 6 to 8 weeks. Each release contains a number of enhancements, bug fixes and security updates.
This differs depending on your current architecture, deployment, and planned integrations. Our Solutions Architects will work alongside your team to design the solution you need to ...
Our Software Learning Practitioners will engage in a Training Needs Analysis and agree on a training plan.
Yes. Liberty is available within a virtual machine environment.
No. SIP telephony VM capacity remains the same as with physical servers, namely 120 channels per dedicated telephony VM or, 60 channels for a combined admin, data, web and telephon ...
Liberty ContactCentre includes tools to support organisations to manage their data policies in line with the General Data Protection Regulation (GDPR).