Yes. Liberty ContactCentre enables you to flex your agent numbers to meet peak customer demand. Your business has different levels of skills specialisation and not every agent needs all functionality. It’s about getting the best value and productivity for every agent.
Real-world challenges happen, often unexpectedly, and you need to be able to succeed every day. Our flexible bursting licence policy means you agree on the percentage of available extra licences per tier and then are free to use them as you need as you need them. Business runs smoothly and customer satisfaction improves.