How will Liberty ContactCentre affect my agents?

Yes. We know that happy and efficient agents deliver the best results. The unified interface is easy to navigate and will save your agents time by enabling them to rapidly find the answers customers need. Training is faster and our Agent Guidance makes it is easier to follow processes. All interactions are handled in the same way using common codes and processes. Our inbuilt Agent Evaluation improves transparency and compliance with quality and performance.

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