Is Liberty ContactCentre flexible to use and quick and easy to configure?

Yes. Liberty ContactCentre is planned to be quick and easy for supervisors to use. Our goal is to make every day as productive and efficient as possible. The single interface means it takes one-click to update skills templates, agent evaluation or call monitoring. Supervisors are able to select the channel and skill and manner of working (push-pull or cherry pick) for each agent, group of agents or team.

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