Will Liberty ContactCentre help management make better decisions?

Yes. Liberty ContactCentre’s widget driven dashboards give supervisors a real-time picture of the business at a glance. Detailed agent activity reports help you track where they need support as they need it. You quickly adjust the intraday response to meet customer demand and maintain agent engagement. The real-time sharing of data means your teams are able to make smart and proactive decisions based on the most up-to-date information.

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