A CIO’s perspective on thriving through the crisis

The COVID-19 crisis has had an impact on every business. And we all know it’s not over yet – we’ll be feeling the ripples of it for years to come. Some will fail. Some will struggle. Some will thrive. What can you do, as a Chief Information Officer, to help ensure your company comes out of it stronger?

The crisis has placed huge pressure on IT departments, and accelerated the move to digital, and in many cases forced businesses to adopt new tech sooner than they otherwise would have. No doubt your IT queue is busier than ever.

The pressure is also on budgets, of course. To come out of tough times strong, companies need to invest in their tech. But you won’t need reminding that IT budgets are often among the first casualties in a downturn.

Even though, for this particular crisis especially, a ‘digital first’ approach is clearly essential – so how do you convince the board to invest in IT at this time?

Tech and innovation are now absolutely critical to business survival. While your role in full lockdown may have been ‘keeping the lights on’, now it must be focused on innovation, to help the business move faster and deliver quick wins.

Low-code is one solution that facilitates that. It vastly reduces the time it takes to build new applications compared to traditional development, which can be complex, expensive and slow. Designed to meet your exact needs in a strictly controlled environment, you’re in control and able to vet all new builds before launch, and change them quickly when needed.

Most paper and manual processes were pretty much broken by the crisis. And new requirements suddenly appeared. But using low-code some of our customers managed to build apps reacting to it in just two days – you can read about a few of them here.

And in the Next Normal, ‘Customer Experience’ – a seamless digital experience for your customers – is more important than ever. We have seen many companies fold where they have been unable to keep up and deliver this: Mackinsey say that digital interactions are two and a half times more important now than they were before the crisis.

Over 600 organisations in financial services, insurance, local government and healthcare trust Netcall’s Liberty platform. We’re an old hand in a new world. Netcall’s Liberty Create allows you to be proactive and get ahead of problems you don’t even know about yet. You never know what’s round the corner. But whatever it is, Liberty Create allows you to react to it quickly.

Any tech investment needs ROI, and building applications that are easy for internal and external customers to use helps ensure adoption. And proving ROI is just as simple. Complete data visibility with in-built dashboards make reporting easy.

Talk to us today about Liberty Create and help your business be ready for whatever’s next.