Hywel Dda University Health Board

Proven to reduce DNAs

Hospitals are called to maximise both patient care and patient throughput; this is a demanding target. The requirement to find efficiencies in every area to improve clinic utilisation is also a pressing priority.

With nearly 20 years of working hand-in-hand with NHS clients, we are proud to support 70% of NHS Acute Health Trusts delivering solutions that help significant savings and improve patient contact.

The appointment management cycle suite of solutions does far more that just reducing the do not attend rates, it provides your teams with the tools to manage partial bookings and appointment cancellations, ensuring no appointment slots are wasted. This contributes to meeting waiting time targets and means more patients can be seen.​

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Liberty Health - supporting your patients journey

Tailored solutions with your needs in mind - the challenge in today’s marketplace is to improve patient satisfaction while continuing to lower costs. To support this you need a technology platform that is best-in-class, will deliver a return on investment and accommodate on-going changes as your organisation evolves.​ 

Netcall Liberty™ is a next-generation technology platform that will transform your patient engagement, intelligently managing multichannel interactions, contacts, content and data. 

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Liberty Operator Suite

Rapid, efficient and accurate call handover and control is essential to ensure operators are able to successfully handle calls. The Operator Suite within Netcall’s Liberty ContactCentre optimises call handling, and provides UK NHS Trusts with all the functional benefits of a leading automatic call distributor (ACD) at the fingertips of the operator. This reduces call handling times whilst enhancing the operator experience.​ 

Take a look at the Operator Suite product sheet to see what the platform supports, and how it will support you.

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Liberty Friends & Family Test

The Friends and Family Test (FFT) is a UK government requirement for the NHS to allow patients to give feedback on the level of care they received while being treated.

Netcall’s Friends and Family Surveys solution allows Trusts to proactively gather patient feedback across all departments. It provides a cost-effective, patient friendly method of collecting and processing feedback with minimal administrative staff time and effort. 

The information gathered from patient responses is automatically recorded and processed by the system, freeing up staff time for more complex duties.

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See why over 75% of NHS Acute trusts work with Netcall

University Hospital of North Staffordshire save an estimated £1m per year.
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Sheffield teaching hospital saw DNA rates fall by between 20%-40%.
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Heart of England NHS Foundation Trust deployed ContactCentre 59R and managed to handle an average of 2,000 calls a day. Click here to find out more.

Chelsea and Westminster Hospital saves £72,000 per month.
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Netcall work with Trusts right across the UK

Watch the video below to see where some of them are

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