Netcall for Housing Associations

Helping transform the tenant journey

Supporting your vital role in building communities for over 20 years. Helping our customers to manage over 750,000 properties to deliver a streamlined tenant and team experience.

AI-assisted conversational messaging

Today, customers use multiple channels to contact organisations and they expect them to respond on the same channel. Your tenants will be no different. By communicating on their terms you build engagement and trust with your tenants. Our Liberty Connect platform helps you interact with tenants on their channel of choice. So you hear and respond to the changing needs of tenants, whilst saving achieving substantial time and cost savings.

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Take a look at the benefits

Talk their way

Connect with customers across a wide selection of digital asynchronous and synchronous channels for customer conversations. Including SMS, Twitter, Facebook Messenger, web assistant and more.

Don’t start from scratch

Our Community is a growing online space for those creating more efficient and effective engagement experiences. Share your expertise, questions and answers with your peers and Netcall. As well as gaining access to hundreds of resources.

Automate to improve customer service

Use automations to drive timely, effective self-service with standard and custom chatbots. Build customisable intelligent CX automations across your digital and non-digital channels. Features include Attendant routing, in-conversation apps, event bots, customer intelligent self-service chatbots.

Handle more, with less

Increase your capacity to handle more tenant enquires and reduce the strain on staff. Our AI-assisted asynchronous conversational messaging solution can take some of the burden from your teams. Consolidate all your customer point solutions into a single customer record. So you have a clear view of a customer and systems.

Real-time reporting

Have transparency into the intimate workings of your operations with customisable management information tools. With real-time reporting and performance management as standard, you can ensure you are always meeting or exceeding your customer service standards.

Be accessible

Offer your tenants on-demand digital self-service. Today customers are expecting to access organisations 24/7, so let them self-serve through a chatbot, day or night. And you can build a chatbot without developer experience.

Connect all the dots

Liberty Connect natively integrates with many third-party business systems. It offers additional integration support through open APIs, enabling custom connectors to your systems. Easily integrate with Microsoft Teams, Microsoft Dynamics and of course our Liberty Platform.

Ability, Access, Authority = CX Heroes

Take a look at our blog which explores how giving your agents the right ability, access and authority can turn them into CX heroes.