Helping transform the tenant journey

Offer tenants a convenient and easy-to-use 24/7 self-service portal to cut inbound call traffic. Use pictures to identify specific details, making it easy for your team to understand the job at hand. Tenants can upload photos and choose repair times to suit their circumstances.

When everyone — from the front-office to job managers and skilled repairs team — has the same task and activity view, it really makes a difference. No more chasing calls or duplicate work. Just everyone focused on effective outcomes, improving morale and encouraging greater teamwork.

Smooth and efficient travel helps your repairs teams get to jobs quickly, reducing backtracking and saving running costs. Planning the day helps remote teams achieve more, and boosts their morale. Less travelling is better for reducing costs and the environment.

By using SMS or email, you’ll keep tenants in the know. If a date changes, or repairs teams face traffic delays, your tenant will know immediately. Say goodbye to irate calls demanding answers your advisors can’t provide. If tenants do call, your agent can provide useful answers using their at-a-glance job status dashboard. That’s a boost for tenant satisfaction!

With our specialist integration capabilities, you’re able to plan holistically as you integrate data from back-end systems. Synchronise with your maintenance team — so reported repairs and planned maintenance can be coordinated. Two-way updates to your back-end systems keep compliance and other records updated.

Having tenants clearly define their repair details upfront, enables you to triage standard repairs, fast. Complex repairs are quickly identified for follow ups before any on-site bookings are made. Which helps your teams deliver the correct repair first time.

Your teams have the job, place, and tenant data they need for each repair – on their handheld device. Before and after photos provide an accurate audit trail. Task history facts are easy to review, minimising subjective debate. Supervisors can easily reward team members for their dedication, successful outcomes, and attention to detail.

Facts, figures, and issue management are at your fingertips. All data in the system can be reported on. And our live process maps show you the throughput data at every process stage, with instant statistics. Quickly plan for process improvements, staff training or change how teams handle matters. Highlighted trends help you pinpoint areas for attention.

Everyone gets open visibility on job status and progress. Auto messaging can confirm job receipt and anticipated date. Integrating with your specialist systems can provide updates on parts arrival for specific jobs.  So you’re able to cost-effectively deploy your resources.

Get ahead and meet the renewed focus on tenant satisfaction measures (TSM) — where first questions refer to tenant satisfaction with repairs, time to complete the most recent repair, and satisfaction their home is being maintained. Automatically send tenants surveys on completion of repairs. Then review feedback and quickly pinpoint any areas for improvement.