Netcall for Housing Associations

Helping transform the tenant journey

Supporting your vital role in building communities for over 20 years. Helping our customers to manage over 750,000 properties to deliver a streamlined tenant and team experience.

An end-to-end experience
The top three tenant requests may be reporting a repair, paying rent or finding a home. However, housing providers have a broad set of activities to deliver and control. Doing this all well, and cost-effectively, is an ongoing challenge.

From 24/7 customer self-service to supporting remote staff on mobile devices, we’re here to help. You’ll be able to deliver your vision of the end-to-end tenant and team experience.

Whether it’s customer contact, workflow, case-processing or authorisations and resolutions, we have the solution.
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Don’t let legacy hold you back
Often, your data is stuck in expensive cumbersome legacy solutions. And transformation without data access is almost impossible.

Look no further. Liberty Create, our low-code solution, allows easy integration using REST and SOAP APIs for accessing data. And, for the really obscure data, we have a specialist toolset that gets data flowing, giving you better end-to-end visibility.

Instead of silos, manual workarounds and delays, imagine the way interoperability will change your processes, tenant experience and agent efficiency.
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Integrations for Housing

A joined-up customer experience starts with a joined-up tech stack. We can help you integrate a huge range of systems – from enterprise platforms to bespoke home-grown applications.

Tenant Hub our housing framework has been developed on Liberty Create, our low-code platform. The framework gives you a fast start for most processes. Then, you gain complete ownership of your processes, as you flexibly adapt them to fit 100% of your own business requirements.

You’re secure in the knowledge that, as needs unfold, you can quickly and easily update meeting demands. Harness the power you need to drive your transformation vision.

Additionally, Create allows you to develop your own services from scratch or download other housing association services from our free-to-use AppShare.

AppShare allows you to easily integrate apps made by other housing associations into your business processes.
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Drag and drop interface
IT departments are stretched. Our Liberty Platform is a perfect solution for busy teams. Our drag-and-drop interface allows your upskilled digital teams or business analysts to build applications and serve the needs of customers, fast!

It’s quick to learn and available as formal classes or free e-learning. Your project teams can get accredited as builders with our 3-day Level 1 course. Advanced builders complete a 2-day Level 2 course. Visit the Community to find out more.

You can soon be convinced of how our easy-to-use platform can free up IT resources to focus on governance and control. They maintain full visibility and control, ensuring apps are developed in line with your processes, policies and procedures.
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