Netcall for Housing Associations

Helping transform the tenant journey

Supporting your vital role in building communities for over 20 years. Helping our customers to manage over 750,000 properties to deliver a streamlined tenant and team experience.

No coding necessary

The easy drag and drop interface in Tenant Hub means you do not need expert coders to create apps, your dedicated customer transformation team can build apps and processes themselves with low-code.

Upskill your teams to deliver on your transformational goals. With just a 3-day Level 1 builder accreditation they’ll be empowered to transform your business processes. This hard-working tech enables them to improve tenant experience, reduce time to serve and provide end-to-end efficiencies.

If your vision includes creating an independent culture of continuous improvement that you control, this tech is for you.
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Learn from other housing associations

AppShare allows you to view and use apps created by fellow housing associations and councils. There is no need for you to reinvent the wheel (or to pay again for something that someone else has created.)

We believe in the importance of sharing. That’s why we have an AppShare, not an AppStore. You simply browse, decide what best fits most of your needs, download (for free) and then flexibly adapt it to suit your specific business process.

Using our AppShare allows you to free up people resources, as you implement changes quickly and at scale.
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Home is more than bricks and mortar, it’s a place of shelter and security. We work with housing associations to deliver exceptional customer service. Our Liberty solutions allow housing associations to transform tenant experience by enhancing digital communication, interactions and experiences.


Enhanced communication

You’ll be able to handle enquiries across any channel – phone, softphone, email, chat bot or direct message – to get one consolidated view of conversations. Scale-up and scale-down, depending on your requirements.

Tenants can instantly self-serve with access to vital services, including rent statements, repair services and reporting anti-social behaviour. Plus they’ll have more communication choice than ever before – including via Twitter and Facebook Messenger.

Make it easy and fast for agents. Consolidate conversations into one single queue. They can quickly track multiple queries about the same topic, or find a tenant’s contact history.
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Customer Service excellence

Our solutions focus on back-office processes as well. We use technology to make life easier for your customer service representatives.

Liberty Converse and Liberty Connect handle omnichannel communication enquiries. Agents no longer have to gather the right information from various systems. Instead, screen pops immediately present relevant information to put them in control. And save more than 30 seconds per contact.

This means that your busy agents will gain support with reduced handling times and paths to faster resolutions. Customers won’t need to sit on hold or repeat information. Watch customer satisfaction rise and agent morale improve.
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