Digital innovation for utilities
The utilities market is changing. There’s never been a greater focus on innovation and delivering the best customer experience (CX) for both customers and developers. Take a digital-first approach and transform your CX processes, fast.
Digital leadership for utilities
Catch up on all the latest news and insights to see how we’re helping utility companies innovate and improve processes to create a digital-first future.
Intelligent automation equips utilities to automate processes through new apps, portals and process flows. Discover digital-first process automation to improve efficiency and reduce cost.
At the Northumbrian Water Innovation Festival we tackled innovation head on. See how we built an app for asset inspections in just 3 days.
The Payment Support Portal (PSP) accelerator is an app built in Liberty Create to help customers with payment difficulties through automated payment support plans.
Although missed payments and managing payment support are becoming a norm for all energy providers, with the recent soaring prices, their contact centres are going to feel the pressure.
Water LaunchPad is a set of low-code apps to help water companies improve the experience they deliver for customers and developers
Water companies have long been focused on delivery to customers. But less focused on engaging with those customers. With an efficient service and a captive audience, you’ve never really needed to be. But now Ofwat has extended the ‘reputational incentive mechanisms’ by which water companies are measured and funded. This new situation calls for a new approach.
Jumpstart your low-code journey with apps to help utility companies improve CX for customers, vulnerable customers and developers
Our Virtual Visits Accelerator provides remote inspection by video to improve efficiency and customer service
The seventh webinar in the series, with Mike Woodgate and Darren Hartley, Solution Architects, to put our D-Mex water sector app under the spotlight