Solutions for energy companies
Providing an excellent customer experience is key to maintaining trust and retaining customers. Meeting the regulated measures of performance will have implications for your organisation. The ability to meet these performance commitments will have a direct impact on access to the financial incentives available from the regulator.
But what does good CX look like?
Energy companies will need to maintain a high degree of flexibility and resilience in how they manage customer interactions and communications. Operational measures adopted in the height of the crisis may need to be retained and adapted for the future. So how can you deliver outstanding CX on every channel of choice?
That’s where Liberty Create comes in, helping you automate processes and avoid long call queues.
Take a low risk approach to transforming your CX. Start small and roll out new apps in days, not months. Then scale it up as you go. It’s fast and efficient. It’s also flexible and adaptable, which means you can make changes as and when you need to. So in an ever-changing world, you’ll always be ready.
In a sector where you are scored for every customer interaction, we understand that reducing friction and improving process efficiency is key. In this feature sheet, we explain how intelligent automation enables the utilities sector to automate processes quickly and easily.
Jump-start your low-code development and address your most pressing challenges. Energy LaunchPad is a set of pre-built apps specifically designed to help energy companies quickly improve CX for customers, vulnerable customers and developers.