Solutions for water companies
Why does customer experience (CX) matter for water?
But CX is now front of mind. There has never been a greater focus in the water industry on innovation and collaboration both with customers and each other.
The COVID-19 effect
Citizens Advice estimate 6m people are behind on water payments as a result of COVID-19. So how do water companies deal with the surge in the sheer volume of people who now want to contact their water company?
Please hold. Your call is important to us.
That’s where Liberty Create comes in. It helps you automate processes and avoid long call queues.
Low risk and future proof
You can make it all low risk, start small and roll out successes, and scale it up as you go. It’s fast, collaborative and measurable. It’s also easy to change, which means you can adapt as you need to, so it’s effectively future proof.
Water companies have long been focused on delivery to customers. But less focused on engaging with those customers. With an efficient service and a captive audience, you’ve never really needed to be.
Water LaunchPad is a set of apps designed to help organisations quickly innovate and improve experiences for customers and developers as well as improving operational efficiencies.