Is the gap between your IT team and customer-facing people damaging your CX?
Fix it with Liberty Create and unleash your CX innovation.
The right people with the wrong tech.
People who work in customer-facing roles know exactly what it takes to make great CX a reality.
But CX and the overall service depends heavily on processes and technology. And that means it depends heavily on the people behind the scenes – IT people.
In most organisations, there’s a huge CX gap between these two parties. And IT people aren’t the bad guys here. In most cases they want to help, but are already struggling with a monumental workload (that’s growing by the second). Throughout the country, organisations are suffering from a digital skills shortage with more than three-quarters of executives experiencing challenges in digital recruitment — that’s damaging CX.
But there is an overall AI-powered automation and customer engagement platform solution that can resolve the CX gap — and help you unleash digital innovation to transform your organisation. Watch the video below to find out more.
Liberty is our all-in-one customer experience platform that lets you make huge, transformational changes, fast.
Someone who understands coding or someone who understands your customers?
With Liberty Create you get both. Remove the obstacles between you and awesome.
We specialise in bringing IT and the business closer together to accelerate innovation. Here’s how that works in practice.
Unite your innovators on one system to improve processes and build better customer experiences.
Ready to see how low-code can transform your business? Speak to us today to see it in action.