IT Systems Analyst

Job Title: IT Systems Analyst

Reporting to: Head of IT

Purpose of Role:

To provide technical assistance to the Head of IT and the Systems and Network Administrator to keep the IT infrastructure performing. To suggest improvements, develop solutions/applications to support the business within this role.

Key Results Areas:

  • Work to improve internal systems reliability and performance
  • Reduce fault rates and resolve issues within the agreed SLA
  • Perform the regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks
  • Assist with supporting the existing office infrastructure including the physical network, networked devices and servers
  • Assist with project work as required
  • Assist with the development of new internal tools as required
  • Assist with the deployment and rebuilding of workstations as required
  • Support customer and professional service staff in the resolution of escalated product problems
  • Set up new users' accounts and profiles and deal with password issues

Knowledge/Experience:

  • How to install and administer Windows servers
  • Microsoft Windows backend network & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares
  • Networking – e.g. IP packets, WAN, router, firewall
  • Automation tools and methods including scripting
  • SQL Server knowledge
  • Programming knowledge
  • How to install and configure IT local and/or wide area networks either for an employer or customer
  • How to install/configure/support server based products and Microsoft Operating Systems
  • How to deliver IT support and or training to end users in an organisation
  • How to add/replace/configure PC hardware
  • Any of the following third party back-office products:
  • UPS.
  • Anti-virus
  • Firewalls
  • VPN technologies
  • SQL database servers

Able to:

  • Work in a technical customer facing role
  • Complete product and end user documentation having carried out product and project testing from a pre-defined test specification
  • Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company
  • Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude
  • Demonstrate professional integrity
  • Prioritise workload, demonstrating good organisational and administrative skills
  • Show a methodical approach to work by developing, documenting and following procedures and seeing tasks through to completion
  • Work effectively and efficiently with minimal/no supervision
  • Communication – listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style and tone to accommodate a variety of audiences
  • Drive – personal and through others, is about having the sustained energy and determination to achieve results by overcoming obstacles. Drive is about demonstrating the urgency and motivation in setting and meeting challenging targets with require quality and service, and to time
  • Teamwork – co-operates with others to accomplish common goals; works with others within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanour; values the contribution of others
  • Flexibility adapts to change and different ways of doing things quickly and positively; does not shy away from addressing setbacks or ambiguity; deals effectively with a variety of people and situations; appropriately adapts thinking or approach as the situation changes
  • Results Orientation consistently delivers required business results; sets and delivers achievable yet aggressive goals; consistently complies with quality standards and meets deadlines.Maintains focus on Company goals
  • Accountability accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to the success of the Company acting as a credible representative of the business
  • Agility – adapts to change and different ways of doing things quickly and positively; does not shy away from addressing setbacks or ambiguity; deals effectively with a variety of people and situations; appropriately adapts one’s thinking or approach as the situation changes
  • Creativity & Innovation applies creative problem solving skills in order to develop solutions; recognises and demonstrates the value of taking "smart" risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements ideas
  • Customer Focus – understands that all employees have external and/or internal customers that they provide services and information to; provides helpful, courteous, accessible, responsive, and knowledgeable customer service

Behavioural Competencies:

At Netcall we measure how results are achieved using a competency framework.Definitions of the competencies applicable for the role are listed below:

Special conditions:

  • Full driving licence
  • Must be flexible and prepared to work away from home, occasionally at short notice
  • Implement and act in accordance with the Company’s Information Security and Acceptable Use policies
  • Travel to other Netcall offices may be required
  • Satisfactory completion of pre-employment screening checks, including NPPV Level 3


Please send CV, with covering letter including salary expectations to apply@netcall.com


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