Successfully route customers to the right place

Read the eGuide

Make it easy for customers

Poor voice recognition service means that customers can't get through to the right people. And when surveyed, '95% of customers who have a low-effort service experience will buy from that company again.' (CEB).

What could you stand to gain from improved IVR and speech recognition services?

The challenge

First impressions count. So much so that 83% of consumers run screaming from companies that feature poor automated voice technology (mediapost.com).

Complicated or unintuitive self-service leads to frustration and complaints. Put yourself in your customers’ shoes and review your current offering from their perspective.

RS Components reduce the volume of incoming calls handled by 95%

Read the full case study

The solution

Offering customers an IVR or speech recognition service that quickly and easily routes them to the correct person or department will have a significant impact on their overall experience.

The result

By releasing agents from handling simple administrative tasks, they are sheltered from endless complaints and frustrated customers. Agents are then available to resolve more complex enquiries. They are able to spend more time with each customer increasing the cross-sell and up-sell opportunities, and focus on advanced skills, knowledge and empathy judgements.

Keep me updated!

Sign me up for tailored relevant content

Subscribe

Begin the conversation with us today 0330 333 6100

Stay connected

Chat to us