Liberty ContactCentre
Accredited by Microsoft Skype™ for Business

Read the product sheet to learn more

Transforming communications

As a Microsoft user, your office tools and contact centre channels need to be seamless. The certification of ContactCentre helps you increase the productivity of your agents. The collaboration between Liberty ContactCentre and Skype™ for Business creates a powerful and bespoke omnichannel solution to give even greater call control for voice and instant messaging.

Exceed customer expectations

Customers expect you to know who they are each time they contact you, no matter what the channel. They expect you to understand why they are calling. Set a new standard for competitors to follow. Superb customer service needs end-to-end contact handling. Liberty ContactCentre offers your customers, and your agents, a seamless experience every time.

ContactCentre sits as a module on our next-generation customer engagement platform, Liberty

Learn more about our Liberty Platform

Key Benefits:

  • Agents access everyone in the corporate directory with one click
  • Route calls quickly and easily
  • Mobile home working from anywhere, anytime
  • Scalability and functionality as and when you need
  • Staff work together using any device
  • Flexible UK customer support
  • Software developed and maintained in the UK

Key Features:

  • Instant agent status updates
  • Media handling gives greater control and ensures native call recording
  • Rapidly access supervisor help and attach context notes during call transfer using Instant Messaging
  • Easy-to-use user interface
  • Operator Suite supports more complex call routing
  • Agnostic interoperability and integration

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