As a Microsoft user, your office tools and contact centre channels need to be seamless. The certification of ContactCentre helps you increase the productivity of your agents. The collaboration between Liberty ContactCentre and Skype™ for Business creates a powerful and bespoke omnichannel solution to give even greater call control for voice and instant messaging.
Customers expect you to know who they are each time they contact you, no matter what the channel. They expect you to understand why they are calling. Set a new standard for competitors to follow. Superb customer service needs end-to-end contact handling. Liberty ContactCentre offers your customers, and your agents, a seamless experience every time.