Local authorities face tough and complex challenges. 'Better with less', budget cuts and rising demand for services are squeezing resources. Many councils now look to transform customer experience to face the threat of more cuts.
Our future-focused suite of solutions are designed with you in mind to enhance citizen engagement, reduce costs and minimise delays.
Many local authorities have realised that their investment in CRM systems of the last 5-10 years have proved to be expensive, difficult to implement and have not delivered on their initial promises. Many are now looking for solutions that better fit their needs, are easy to implement, fully customizable and deliver rapid ROI.
Improving the online and digital services available to your citizens will save you valuable time and money. Move away from the expensive and labour intensive communication methods to intuitive self-service options. Extend your customer service capabilities and improve the citizen experience.
Blackburn with Darwen Borough Council's ageing contact centre systems were costly and unable to keep up with the current customer demands. Working with our expert teams and innovative technology, they saved over £60,000 per annum, automate 65% of their calls and achieved zero customer complaints.