Newsroom 01 September 2023

IoT Solutions Group and Netcall transform service delivery

IoT logo

Sharing its vision of using technology for good, Netcall is delighted to welcome IoT Solutions Group as a new strategic partner.

Better services that improve society

The technology partnership between IoTSG and Netcall enables customers to benefit from the joint power of IoTSG’s remote sensing tools and Netcall’s intelligent automation and case management capability. Together, both solutions work seamlessly to allow customers to collect vital data from sensors across a range of use cases — including damp and mould in housing and independent living in adult social care.

Liberty Platform is an AI-powered Automation and Customer Engagement platform that transforms customer experience and delivers huge operational efficiencies, fast. Its modular tech comprises low-code, robotic process automation (RPA), omnichannel contact centre and conversational messaging to support IoT Solutions Group in harnessing real-time IoT data through case management to help organisations make accurate decisions faster, save money and deliver better services to improve society.

Neal Forse, Chief Technology Officer at IoT Solutions Group explains this partnership is one that’s focused on positive change, “We help public sector and private organisations tackle challenges in ways they never thought possible. Our decision to integrate with Netcall’s Liberty Platform is underpinned by our shared values of innovation and the delivery of better results and services for communities everywhere.”

Clare Rafferty, Head of Business Development and Partnerships at Netcall agrees, “We believe in empowering organisations to make huge transformational changes, fast. With IoT Solutions Group, we’re combining shared solutions to shared problems – by using smart technology to transform service delivery and efficiency, with real-time insights that drive better decisions”.

IoT Solutions Group makes smart technology simple. With no need for mains power, Wi-Fi or technical knowledge for this remote monitoring data, this strategic partnership will deliver tailored solutions to collect and manage critical data for real-time insights.

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