Netcall Liberty Converse enhances customer engagement by completing the Microsoft Teams contact centre certification

With distributed workforces set to continue with more people working from home and the office, effective ways to stay connected with colleagues, team members and customers are paramount.

Netcall has today announced the completion of the Microsoft Teams contact centre certification process. The Teams certification assures organisations that Netcall’s solution has passed rigorous testing to integrate with Teams and provide the quality, compatibility and reliability they expect from Microsoft partners.

Netcall has witnessed a growing need to integrate its Liberty Converse contact centre solution with Teams and has worked hard to meet the demand.

Liberty Converse, Netcall’s AI-powered contact centre offers full omnichannel functionality that seamlessly integrates with Teams to increase hybrid collaboration and simplify customer engagement workflows.

“We are delighted to receive this certification from Microsoft Teams. We wanted to offer contact centre teams the flexibility to communicate with colleagues and customers, whether working from home, in the office or any other location. This certification from Microsoft confirms that we have met their high standards,” says Sam Roddis, Head of Development at Netcall.

This integration means agents can interact with their entire organisation through Teams while remaining within the contact centre application.

“The integration of Liberty Converse with Teams enables organisations to work quickly and collaboratively with their customers for efficient and effective communication,” said Pete Daderko, Director of Product Marketing, Microsoft Teams. “We are pleased to see Netcall complete the contact centre certification process, which helps our joint customers feel confident in the seamless and reliable integration.”

The thorough security and compliance testing required for this certification ensures that Liberty Converse is a high-quality and reliable solution compatible with Teams. It assures contact centre leaders that they can transform their organisation with Netcall and break down communication silos.

Liberty Converse is part of Netcall’s Liberty platform offering user-friendly, AI-driven tools to create business apps that automate processes and streamline workflows, enhancing both customer and employee experiences.