To get the best results from customer contact, it requires careful management. With Netcall Outbound Campaigner, you enhance productivity and the customer experience.
Outbound Campaigner manages call flow from a selected list. Customer and campaign information is available at your agent's fingertips. This makes it easy for them to focus on achieving the goal for each call.
Your agent’s time is fully utilised. Schedule outbound calls in your quiet periods. Our agent first technology ensures agents are free before making calls.
Are you getting the most from your outbound calling? Outbound calling is one of the most difficult areas of the contact centre. However with the right management your outbound can be compliant, productive and provide a great customer experience.
We've put together our 6 steps to responsible and effective outbound. This also includes details about the telephone preference service. As well as the requirement to display phone numbers.
We recently held a webinar, “How to increase agent utilisation and improve customer experience with outbound.”
Our new outbound functionality supports you to ensure agents make timely calls to customers. Discover how to:
• responsibly manage your outbound contact
• use specific campaigns
• reduce average handling time
• use ‘agent first’ to maintain strict compliance.