Customer collaboration at its best
Enable complete collaboration across your teams with Liberty Converse, our leading contact centre solution. Converse integrated with Microsoft Teams delivers unparalleled teamwork and communication in your contact centre.
Perfect for today’s hybrid and remote contact centre teams, Liberty Converse empowers you to communicate effectively from anywhere.
Stay on top of dynamic situations and customer expectations effortlessly, while agents confidently engage customers, backed by peers and managers.
Access voice and digital channel support, plus intelligent call and chatbot routing with Liberty Converse and Microsoft Teams.
Craft extraordinary agent and customer experiences with all the essential tools at your fingertips!
- Communicate freely wherever you’re based
- Complete visibility of team and conversations
- Uninterrupted agent and customer engagement
- Team engagement and support from peers and managers
Empower your contact centre – Liberty Converse’s integration with Microsoft Teams
- Boost agent efficiency – seamlessly connect with the entire organisation through Microsoft Teams calls and messages, right within the Liberty Converse contact centre app.
- Enhance customer and agent experiences – achieve fast first call resolution and reduced handling time.
- Access from anywhere – enjoy incredible collaboration and teamwork, whether working from home or the office.
Experience the winning blend of Liberty Converse and Microsoft Teams
Unite your team, keep them motivated and delight your customers with Liberty Converse for Microsoft Teams. Collaboration at its best. Contact us for a demo.
We’ve been a Gold Microsoft Partner for over 13 years. As Liberty Converse is Microsoft Teams certified, you can boost your team’s productivity and dramatically improve your customer experience performance.
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If your organisation is one of those benefitting from the collaboration tool Microsoft Teams, we now have an extensive integration between Teams and Liberty Create.
Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony
Customer calls to the Liberty Converse contact centre can be taken via Teams, so the agent can work consistently within one space, Microsoft Teams.
Connecting Microsoft Teams with Liberty Create to trigger internal processes and notify staff via the Teams environment