We talked to Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and answered the question: When is a contact centre agent not a contact centre agent?
What can be achieved when you combine automation with your existing people? Using their expert knowledge to craft the processes and leaving the repetitive work to robots, who are faster and infallible. It is a truly powerful combination.
We’re joined by Netcall’s CINO to discuss the evolution of call back technology and why it’s still helping businesses to manage peaks in customer demand.
Low-code pioneers Richard Billington and Martin Scovell discuss the latest release of our low-code solution.
In the world of the NHS, patients are customers. So having recently returned from the ‘Excellence in Healthcare’ event, Netcall’s Lynley Meyers talks through her highlights from the conference, including what Eddie Olla had to say on the future of the health service.
In this episode Louise Wright is joined by Roger Oldham, founder of The London Market Forums. Fresh from a Breakfast Briefing held for Insurance professionals on the topic of business transformation.
With energy regulator Ofgem ordering 11 companies to improve customer service, Louise Wright is joined by Lewis Gallagher to discuss complaints handling and CX. Lewis has worked in the customer experience and contact centre space for over 20 years and shares his views and experiences of helping teams to problem solve.