Professional Support Services

Partnership with customers

At Netcall, our partnership with customers ensures our solutions remain relevant and evolve alongside their services and the changing needs of the marketplace.

Step 1: Solutions Architects will evaluate your current system to establish its capability before determining a future course of action. They will consult on the system design and on how to improve processes and workflows.

Step 2: Project Managers oversee the delivery of our solutions into your infrastructure. They plan, schedule and monitor implementation within agreed timescales and scope.

Step 3: Rigorous testing is undertaken after deployment to ensure the solution is fully integrated, and the working system is then handed over to your team.

Step 4: Experiential training ensures you are able to realise the value of your investment at the earliest opportunity.

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Project Management

The successful deployment of a project is dependent on the ability to bring together all of the right components, in the right order, at the right time, to fulfil the identified business requirements.

To achieve this on time and within budget, requires effective project management. Our experienced project managers work to the industry standard PRINCEII methodology to develop a plan meeting your needs for timings, budget and sign-off.

Achieving your goals

Their expertise includes:

  • Managing projects within planned time-frame
  • Achieving deployments within budget
  • End-to-end management of deployments to ensure seamless and coordinated implementation
  • Smooth transitions from scoping to ownership
  • Reducing the amount of time in-house staff spend on managing the implementations
  • One contact from Design to Delivery
  • Realising ROI as early as possible.

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