Category 21 February 2020

Best practice when redesigning services for improved customer outcomes

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7 best practice tips


Shockingly only 29% of IT project implementations are successful, and 19% are considered utter failures. Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss 7 best practice tips when redesigning council services.

 


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Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss how to redesign council services with customer outcomes in mind. They discuss whether digital by default is always the right answer, how to make things easy for customers and how to make any change successful.

Simon Pike, Market Solution Specialist at Netcall explains our Citizen Hub Framework and how it can support your digital transformation. This is our toolkit for local government organisations – a framework of screens, processes and rules that councils have asked us for time and time again. Roll out the most common services to the public in just a click – parking permits, blue badges and more. This 17 minute webinar also includes a demo.