Systems and processes to support every engagement
Your organisation continues to become more complex as it evolves to keep pace with changing customer interactions. As you continue to build your customer experience (CX) ecosystem, you need to extract maximum value from your existing systems. At the same time you need to minimise the complexity that your teams face to free them to focus on more important matters.
Over time, processes and systems can create silos, introducing friction into internal and external engagements. To translate your CX ambitions into reality, your engagements need to rely on an optimised integration into your existing systems and processes. It’s about simplifying access to information and sharing data across multiple systems to support more effective CX interactions.
Business Systems Integrations
Liberty Converse is an omnichannel contact centre management solution that natively integrates with several third-party business systems, including Microsoft Teams and Dynamics. Plus, Converse supports an open API, enabling you to develop custom connectors to your systems.
Read the full Liberty Converse Business Systems Integrations Feature Sheet.
- Microsoft Teams
- Microsoft Dynamics
- Liberty Create interface
- Liberty Connect
- Liberty RPA
- Open Web services
- Citizen Hub
- Patient Hub
Other Liberty Converse feature sheets
You might also like
Many people with limited digital experience are now reliant on digital for everything. They’ve gone from novices to veterans overnight. Here’s what features we’ve added to Converse and Connect to address the next normal.
The complete contact centre solution. Track and manage agent performance, connect communication channels and create seamless customer journeys. Take a deeper dive into the features and benefits that make Converse the right solution for the modern contact centre.
Cairn Housing transforms the tenant journey from the beginning to the end of every interaction. Read their transformation story.