Customer Service LaunchPad
Engage your teams to deliver better service to customers
Allow your teams to deliver much improved service when you digitise and automate your customer service process. Gain far greater visibility of what’s happening. And make it easier to measure performance (outside of contact centres), generate real-time alerts and notifications and ensure better reporting and early identification of issues and trends.
And you’ve probably invested in one or more customer service systems already.
Even though these systems are relatively mature, they won’t have been designed around the specific process needs of your organisation. This causes great frustration for your people and your customers alike.
Rather than fit your work practices around these systems, it’s better to have systems work around your people, supporting the customer service initiatives that you’re implementing.
Liberty Create is our low-code platform. It lets you easily and rapidly develop your own software applications to automate health and safety systems in a cost-effective way.
Customer Service LaunchPad is powered by Liberty Create. It provides a set of starter apps to get you up and running very quickly. These apps are tailored to exactly fit the way your organisation works. You can extend and customise them as you choose.
Best of all, as requirements evolve and change, you can manage it under your control. Easily update to fit your way of working, in a timeframe that works for you.
Read the full Customer Service LaunchPad Feature Sheet.
Customer Service LaunchPad starter apps:
- Nest – logging, progressing and tracking service calls
- Virtual visits to enable customer service calls over video
- Daily team health checker
- ‘Who’s On’
- Emergency alerting
- Report It/mobile reporting
- Booking systems
- Return to the office planning, checklists and resource booking
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Low-code is the easiest way to develop business applications, fast.
It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest. And once you have your app, you can test, refine and improve it on an ongoing basis.
That means you can turn your vision into a reality, fast. You just plan out a process in a flowchart and the computer automates it for you.
Dream it, make it. Give your business users and developers the (low-code) tools to collaborate on solutions to big (and little), knotty customer experience problems. Get the low down on the nuts and bolts that make Create the best low-code solution out there.
This low-code 101 webinar series explores several different aspects of our low-code platform, Liberty Create