Assisting your customers
Your customer interactions are more complex and important than ever. It’s critical that you’re able to engage with them where, when and how they want. And at all time ensure that you’re able to offer timely and effective assistance. Digital channels, conversational messaging and self-service are all crucial ways of making each engagement a positive customer experience.
The need for managers and agents to co-ordinate with automated systems to deliver the best service is an ongoing challenge.
Liberty Connect is our conversational messaging solution for engaging and assisting customers to create memorable CX. With a powerful collection of channel and conversation CX automation tools, it ensures conversations are always timely and effective. Using simple tools for designing intelligent chatbots, you can quickly deploy customer self-service options across multiple digital channels to intelligently expand capacity and availability.
Read the full Liberty Connect CX Automation Feature Sheet.
- Bot Studio
- Standard automation tasks
- Asynchronous messaging channels
- Intelligent call reconnect
- Agent omnichannel queuing and routing
- Custom IVR
- In conversation apps
- Attendant routing
- Omnichannel payments
- Liberty Create interfaces
- Liberty RPA
- Co-browsing coming in 2021
- Unattended / Attended software robots coming in 2021
You might also like
Low-code software for business users and developers. Unite your innovators on one system to improve processes and build better customer experiences.
Many people with limited digital experience are now reliant on digital for everything. They’ve gone from novices to veterans overnight. Here’s what features we’ve added to Converse and Connect to address the next normal.
A conversational omnichannel contact centre solution built with the customer journey in mind. Connect agents and customers on their channel of choice. Leaving you to deliver world class customer experience.