CX Automations – Liberty Connect Feature Sheet
Engage and assist your customers when and where they want
Assisting your customers
Your customer interactions are more complex and important than ever. It’s critical that you’re able to engage with them where, when and how they want. And at all time ensure that you’re able to offer timely and effective assistance. Digital channels, conversational messaging and self-service are all crucial ways of making each engagement a positive customer experience.
The need for managers and agents to co-ordinate with automated systems to deliver the best service is an ongoing challenge.
Liberty Connect is our conversational messaging solution for engaging and assisting customers to create memorable CX. With a powerful collection of channel and conversation CX automation tools, it ensures conversations are always timely and effective. Using simple tools for designing intelligent chatbots, you can quickly deploy customer self-service options across multiple digital channels to intelligently expand capacity and availability.
Read the full Liberty Connect CX Automation Feature Sheet.
Key features
- Bot Studio
- Standard automation tasks
- Asynchronous messaging channels
- Intelligent call reconnect
- Agent omnichannel queuing and routing
- Custom IVR
- ContactPortal
- Notify
- In conversation apps
- Attendant routing
- Omnichannel payments
- Liberty Create interfaces
- Liberty RPA
- Co-browsing coming in 2021
- Unattended / Attended software robots coming in 2021
Other Liberty Connect feature sheets
Business Systems Integration
Omnichannel Conversations
CX Management Information Systems
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