The next-generation AI-powered cloud contact centre solution. Enabling your customer facing teams to work faster and better with the right tools, and give customers a fast, frictionless experience.
Elevate customer experiences with self-service omnichannel AI-assisted channels.
Empower your customer-facing teams with connected workflows and synchronised CRMs.
Modernise your contact centre with a cloud-native, agile, AI-powered platform.
Adapt and scale rapidly with process optimisation tools.
With our cloud-native, AI-powered contact centre solution, Liberty Converse, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and backend system process automation with ease. Converse is part of our Liberty platform, which combines next-generation contact centre software with low-code, robotic process automation and AI tools to make your best ideas happen – at speed and scale.
Transform your contact centre at speed. Netcall’s Liberty Converse technology allows for rapid integration with crucial third-party systems – reducing time, cost and complexity.
“When [Liberty] Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”
Sam Johnson
Head of Customer Service, Dreams
Today’s customers expect interactions to be fast and convenient. Employees also deserve friction-free experiences. Now’s the time to enhance every digital journey using intuitive low-code tools.
Let robots handle mundane tasks that slow down your teams and free your people for higher-value work. We’ve made Robotic Process Automation (RPA) easy to use.
Do your interactions feel authentic to customers? They want to feel valued, recognised and have their needs met quickly. Find out how AI can make the difference.
The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.
