The root cause of bad CX
Customer expectations are on the rise. CX is now at the top of every CEO’s agenda and it’s become the number one differentiator for brands.
But in most businesses, IT and the rest of the business don’t share the same priorities. So when a tech-related CX issue arises, IT will ignore it or delay the ticket. Not because they don’t want to solve the problem, but because they can’t.
They’re buried under heavy workloads and don’t have the time or resources to get involved. As a result, serious issues remain unresolved and the customer experience suffers.
We exist to fix this problem. Introducing the Liberty Platform, an all-in-one customer experience platform with three solutions.Read the brochure